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Delivery & Shipping

Delivery with 100% peace of mind...

FREE 1 man delivery on orders of £1000 and above*

  • Delivery times vary depending on collection. Our handmade garden furniture is currently 3 weeks from order, bespoke handmade-to-order furniture and our European collections are approx. 8 weeks from placement of order, and most ready-made furniture is 4 weeks from placement of order.  This can vary during busy periods, please enquire on order.
  • *FREE 1 MAN DELIVERY on orders of £1000 and above to UK mainland (Deliveries worked out individually at cost for Scotland NI and the Islands)
  • Professional fast and efficient deliveries
  • We notify you at all stages of delivery
  • Telephone customer services on 01580 830066
  • Deliveries are generally made on a part load basis
  • Please see below for further delivery options

Expected Delivery Times

  • All UK and Mainland Scotland deliveries are usually dispatched within 4-8 weeks (this can be longer during busy periods)
  • We call directly to confirm a delivery date and time slot
  • £50 Flat rate delivery charge for orders under £1000

Delivery problems or damaged goods

Please note if any items are damaged please call us on 01580 830066 WITH THE DELIVERY DRIVERS STILL PRESENT and then email us on:

Confirmation of replacement item(s) and new delivery dates will be confirmed within 48 hours (this does not apply to our bespoke items)

Delivery Options

  • One man carrier or parcel delivery service The driver can give you an indication of the approximate time they will be with you.
  • You will be told what exact day they will be arriving.
  • We aim to dispatch your order within the times stated on the product information pages, but times can vary during busy periods.
  • Some items will be dispatched sooner due to stock availability.
  • If the item is not available for dispatch within the quoted dates we will contact you as soon as possible after the sale.

White Glove Service

  • Our optional White Glove Service includes a 2 man delivery, item assembly and removal of any packaging. 
  • This is charged at cost from £60 depending on location and must be arranged and paid prior to delivery, please contact customer care on 01580 830066 for a quotation.
  • The delivery company will call or email you to book in your delivery.
  • A confirmation email will be sent after your order is placed confirming details (please read through carefully)

One Man Carrier

  • This service is used generally for larger or multiple items.
  • Once your item(s) is received by the carrier, the carrier will telephone you in advance to book the delivery. The day offered for delivery will be in co-ordination with the delivery schedule of the carrier and their route plans that place them in your postcode area.
  • In certain remote areas of the UK our carrier may only operate a single day per week for that area.
  • The items will generally be delivered via a Luton vehicle or lorry so please be sure your property is accessible for this size of truck via the road. Some heavy items may need assistance from the customer to help carry into your home.

Parcel Carrier

  • Single and smaller items.
  • The item will be with you within 48 hours of dispatch if using this method of delivery.
  • If you are not in when they arrive they will leave a card with their contact telephone number for you to call and arrange a convenient date for re-delivery.
  • This card must be responded to within 48 hours to avoid the item being returned to us and creating an extra delivery charge of £40 for re-delivery from our warehouse.

You Collect

  • Just contact us to arrange a mutually convenient time.
  • Please note this collection service needs to be arranged in advance.
  • Please make sure your vehicle is big enough to take the furniture.
  • All the dimensions are shown on our product pages.
  • Allow for packing when accounting for the space required!
  • If you have bought a dining table and chairs, please be aware that some of the dining chairs are pre-assembled, some need assembly.

Our workshop & showroom are open Monday, Tuesday, Thursday & Friday 9am-5pm, Saturday 10am-4pm. We are closed Wednesday & Sunday.

Country Ways Oak Furniture Makers, Little Swailes Green farm, Battle Road, CRIPPS CORNER. East Sussex. TN32 5QU

Tel: 01580 830077 or 01580 830066

Country Ways Oak Furniture Makers Limited Registered in England: 08794159 Registered Office: 20 Havelock Road Hastings TN34 1BP